Billing & Plans

The Billing page gives Owners and Admins full visibility into your organisation's subscription status, payment methods, and billing history. Access it at Settings > Billing.

Current Plan

Your current subscription details are displayed at the top of the Billing page:

• Plan name: The product tier you're subscribed to.
• Billing cycle: Monthly or yearly.
• Seats: The number of user seats included.
• Price: Your current rate (excluding tax).
• Next payment date: When your subscription renews.

Viewing Available Plans

To compare plans or upgrade:

1. Navigate to Settings > Billing.
2. Click See all plans.
3. Review the available tiers and their features.
4. Select a plan to upgrade or change your subscription.

Trial Period

New organisations start with a free trial that includes limited seats and full access to features. During your trial:

• You can invite up to 3 users.
• All features are available for testing.
• No payment method is required.

When your trial ends, you'll need to select a paid plan to continue using Enlytning.

Payment Methods

Manage the cards and payment methods attached to your account.

Adding a Payment Method

1. Navigate to Settings > Billing.
2. In the Payment Methods section, click Add Payment Method (or Manage if you already have one).
3. You'll be redirected to a secure payment portal.
4. Enter your card details or choose Apple Pay / Google Pay.
5. Save the payment method.

Updating or Removing Payment Methods

1. Navigate to Settings > Billing.
2. Click Manage in the Payment Methods section.
3. Use the payment portal to update card details, set a default, or remove old methods.

Supported payment methods include:

• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay

Billing History

View and download past invoices:

1. Navigate to Settings > Billing.
2. Scroll to the Billing History section.
3. Click on any invoice to view or download it.

Invoices include:

• Invoice number and date
• Amount charged
• Payment method used
• Tax breakdown (if applicable)

Changing Your Plan

To upgrade or change your subscription:

1. Navigate to Settings > Billing.
2. Click See all plans.
3. Select your desired plan.
4. Confirm the change.

Plan changes take effect immediately. If upgrading, you'll be charged a prorated amount for the remainder of your billing cycle.

Cancelling Your Subscription

To cancel your subscription:

1. Navigate to Settings > Billing.
2. Find the Cancel subscription section.
3. Click Contact us to submit a cancellation request.

Our support team will process your request and confirm the cancellation date.

Coupons and Discounts

If you have a coupon or promotional code:

1. Navigate to Settings > Billing.
2. Click See all plans.
3. Enter your coupon code during checkout.

Active discounts appear as a badge on your Current Plan card showing the discount percentage or amount applied.