Manage billing and plans
Review your subscription, payment methods, invoices, seats, and plan options.
This reference covers the subscription, payment, invoice, seat, and plan controls available to Owners and Admins in Settings > Billing. The live plan selector shows current prices and plan features.
Review the current plan
The current plan card contains:
| Detail | Meaning |
|---|---|
| Plan name | Your product tier |
| Billing cycle | Monthly or yearly billing |
| Seats | The number of purchased user seats |
| Price | Your current rate before tax |
| Next payment date | The subscription renewal date |
To compare current prices and plan features:
Go to Settings > Billing.
Click See all plans.
Review the live plan selector.
Understand plan and seat behaviour
The billing page applies these plan rules:
| Account state | Seat behaviour | Payment and access |
|---|---|---|
| Free trial | Up to three users, including the Owner | No payment method required and all features available for testing |
| Paid plan | Active users and pending invitations consume purchased seats | The selected billing cycle and plan determine the live price |
| Suspended or inactive member | Does not consume a seat | Historical data remains available for reporting |
| Expired trial | Existing data remains stored | Users have limited access until an Owner or Admin selects a plan |
Manage payment methods
Use the secure payment portal to add, update, or remove a payment method.
Add a payment method
Add a card or supported wallet from the Billing page:
Go to Settings > Billing.
Find Payment Methods, then click Add Payment Method. Click Manage if a method already exists.
Enter card details or choose Apple Pay or Google Pay in the payment portal.
Save the payment method.
The payment portal supports Visa, Mastercard, American Express, Apple Pay, and Google Pay.
Update or remove a payment method
Open the payment portal to change existing methods:
Go to Settings > Billing.
Click Manage under Payment Methods.
Update card details, choose a default method, or remove a method.
Download an invoice
Billing history includes each invoice’s number, date, amount, payment method, and tax breakdown:
Go to Settings > Billing.
Find Billing History.
Select an invoice to view or download it.
Manage seats
The seat count includes active users and pending invitations. Suspended and inactive users don’t consume seats.
Add seats
Increase the seat quantity through the live plan selector:
Go to Settings > Billing.
Click See all plans.
Select the current plan.
Increase the seat quantity.
Choose monthly or yearly billing.
Click Confirm and Pay.
The seats become available immediately. Enlytning prorates the charge for the remaining billing cycle.
Seat reductions
Self-service subscription changes cannot reduce the purchased seat quantity. Contact support to request a reduction.
Release seats in use
Release capacity within your purchased quantity:
- Suspend active users: Suspend a member from Settings > Users
- Revoke pending invitations: Revoke an invitation from Settings > Users
Both actions release their seats immediately. They do not reduce the purchased quantity.
Upgrade the plan
Use the live plan selector to upgrade the subscription:
Go to Settings > Billing.
Click See all plans.
Select a higher plan.
Confirm the change.
The upgrade takes effect immediately. Enlytning prorates the charge for the remaining billing cycle. Contact support to request a downgrade.
Request cancellation
Support processes subscription cancellation requests:
Go to Settings > Billing.
Find Cancel subscription.
Click Contact us.
Submit the cancellation request.
Support confirms the cancellation date. The subscription remains active until the end of its current billing period.
Access after cancellation
After the billing period ends, users have limited access. Enlytning preserves the organisation’s data.