Conditions

Conditions let you control what happens when a learner doesn't meet a performance threshold. They enable adaptive learning experiences where struggling learners get additional support while high performers advance smoothly.

How Conditions Work

Conditions are only available on course steps—policies and surveys don't support them because they don't have scores.

When you add a condition to a step:

1. You define a trigger (e.g., score below 70%).
2. You choose an action (what happens if the trigger fires).
3. If the learner meets the threshold, they proceed normally.
4. If they don't, the action is executed.

Setting Up a Condition

1. Add a course to a step in the Path Builder.
2. Toggle Condition to enable it.
3. Configure the trigger and action.

Trigger

Currently, the only trigger type is Score below, which fires when a learner's score falls below your specified percentage.

Set the threshold between 0-100%. For example:

• Score below 70%: Learners who score 69% or lower trigger the condition.
• Score below 80%: A higher bar for critical training.

Actions

Choose what happens when the trigger fires:

Action Details

Retake Step

The simplest action—learners simply try the course again.

Use when:

• The content is straightforward enough to retry immediately.
• You want to give learners another chance without additional support.
• The course itself provides sufficient feedback for improvement.

Learner experience:

1. Learner completes course but scores below threshold.
2. They're notified they need to retake the step.
3. The course resets and they can attempt it again.
4. This repeats until they pass or give up.

Fail Path

The strictest action—the path ends immediately.

Use when:

• The training is critical (e.g., safety certifications).
• Regulatory requirements mandate passing on first or limited attempts.
• You want to flag learners who need supervisor intervention.

Learner experience:

1. Learner completes course but scores below threshold.
2. The path is marked as "Failed" in their queue.
3. They cannot continue to subsequent steps.
4. An admin must reassign them to try the path again.

Remedial Material

The most supportive action—provides additional help before retrying.

Use when:

• Learners need extra context or practice.
• You have supplementary content that addresses common gaps.
• You want to maximize success rates while maintaining standards.

Setup:

1. Select Remedial material as the action.
2. A second dropdown appears.
3. Choose the remedial material (any published material).

Learner experience:

1. Learner completes course but scores below threshold.
2. The remedial material is assigned to them.
3. They must complete the remedial content.
4. After completion, they return to retry the original step.
5. The cycle continues until they pass.

Example Configurations

Compliance Certification

A three-step compliance path where failure isn't an option:

Onboarding with Support

A supportive onboarding path with remedial content:

Monitoring Condition Outcomes

Track how conditions affect learner progress:

1. Go to Manage > Learning Paths.
2. Select a path and view assignments.
3. Check learner status to see who's:
   • Progressing normally
   • Retaking steps
   • Completing remedial content
   • Failed the path

This data helps you identify materials that may need improvement or learners who need additional support.