Manage searchable content

Use Smart Content to make published materials and uploaded documents searchable through Enlytning Agent.

Access Smart Content

Admins and Owners can manage artificial intelligence (AI) processing in Settings > Smart Content.

Enable Smart Content

Enable Smart Content before you select published materials or upload Knowledge Sources.

Enable organisation processing

Turn on organisation processing from the Smart Content page:

Disabling this setting prevents Enlytning Agent from searching Knowledge Sources. It does not remove existing material indexes. Deselect and save indexed materials before disabling Smart Content if you need to prevent material retrieval.

Select materials

Choose which published materials Enlytning Agent can search:

Enlytning processes and searches only the selected materials.

Check processing status

Use the status column to check whether each material is searchable:

Statuses update automatically while processing continues.

Understand indexed content

Processing has three effects:

• Enlytning analyses and indexes all text content.
• Enlytning Agent can retrieve relevant sections when answering questions.
• Enlytning limits the content to your organisation.

Only published materials appear in the content library. You cannot select draft materials for indexing.

Manage indexed materials

Add, remove, or find materials from the Content Library.

Add materials

Select and save materials to add them to the index:

Remove materials

Remove selected materials from the index:

Search materials

Use the search bar to find specific materials by title in the content library.

Save or discard changes

After you change a material selection, an action bar shows:

• The number of unsaved changes
• Discard, which reverts your changes
• Save, which applies your changes

Changes only take effect when you click Save.

Upload Knowledge Sources

Knowledge Sources are standalone documents that Enlytning Agent can search for Admin and Owner questions. Use them for internal guidance that does not belong in a course or policy.

Upload a Knowledge Source

Upload one supported document at a time:

The initial title uses the uploaded filename without its extension. Each upload accepts one file.

Knowledge Sources use the following processing states:

If Enlytning cannot register an upload, select Retry to try again or Remove upload to discard it.

Manage Knowledge Sources

Open the actions menu next to a Knowledge Source:

• Retry Processing: Queue a failed source for processing again.
• Rename: Change the title displayed in Enlytning.
• Download: Download the original uploaded file.
• Delete: Permanently remove the file and its indexed content.

Deleting a Knowledge Source prevents Enlytning Agent from referencing it. You cannot undo the deletion.

Follow an Agent search

An Enlytning Agent search uses indexed content in four stages:

Admins and Owners can search processed organisation materials and Knowledge Sources. Creators and Regular users can only search processed, published courses and policies currently assigned to them.

Protect indexed content

Enlytning limits indexed content to the organisation and role that can access it:

• Enlytning keeps indexed content private to your organisation.
• Other organisations cannot access your knowledge base.
• Enlytning Agent can retrieve indexed courses and policies
• Studio can use a processed policy when you select it as a source
• Creators and Regular users only receive information from processed materials assigned to them.
• Only Admins and Owners can access Knowledge Sources.

Choose content to index

Index durable reference content and exclude material that should not appear in chat.

Content to index

Index sources that help people answer ongoing work questions:

• Policies and procedures: Reference documents employees need
• Frequently asked questions: Recurring questions and their answers
• Process guides: Step-by-step instructions
• Compliance materials: Regulations and requirements

Content to exclude

Exclude sources that add little reusable context or contain unsuitable data:

• Assessment-only materials: Content without explanatory text
• Sensitive content: Information that should not appear in chat
• Temporary materials: Short-lived content that does not support ongoing reference

Meet indexing requirements

Check these requirements before you select or upload content:

• Enable the organisation toggle before managing materials or Knowledge Sources.
• Publish materials before selecting them in the content library.
• Select only courses and policies. The index does not support surveys.
• Upload each Knowledge Source as a .docx or .txt file up to 20 MB.