Ask Enlytning Agent

Use Ask Enlytning in the bottom control bar to ask questions without leaving your current page. Each conversation opens as a tab in a docked chat window.

Ask Enlytning Agent

Open a chat, submit your question, and check the cited sources:

Each open conversation appears as a tab in the control bar. You can switch between open chats without losing their messages.

Knowledge access by role

Your role determines which sources Enlytning Agent can search:

Organisation knowledge base

Admins and Owners can search the organisation’s processed content:

• Company policies and procedures
• Training materials and courses
• Internal rules and guidelines
• .docx and .txt files uploaded as Knowledge Sources

For example, you can ask:

• “What is our remote work policy?”
• “How do I request time off?”
• “What are the safety procedures for the warehouse?”

Platform documentation

Admins and Owners can also search the Enlytning platform documentation:

• How to use platform features
• Navigation and interface help
• Administrative tasks
• Technical how-tos

For example, you can ask:

• “How do I create a new course?”
• “How do I assign materials to a group?”
• “How do I export a report?”

Enlytning Agent selects sources based on your role. To manage indexed materials and uploads, see Manage searchable content.

Source citations

Responses that use retrieved content show a book icon. Select it to review the source titles:

• Platform-documentation sources link to the relevant documentation page
• Material and Knowledge Source entries identify the source but do not open it

If Enlytning Agent can’t find relevant information in its available sources, it tells you instead of guessing.

Contextual suggestions

When you open Enlytning Agent before sending a message, you’ll see suggestions based on your current page:

• Reports: Suggestions about reports and analytics
• Workspace: Suggestions about creating content
• Brand Kit and Organisation settings: Suggestions about the settings on that page
• Other pages: General suggestions

Manage conversations

Use the control bar and chat menu to switch, display, or remove conversations.

Start and reopen chats

Use the bottom control bar to start a chat or reopen a saved conversation:

• Click Ask Enlytning to start a new chat.
• Select an open chat tab to switch conversations.
• Click Previous chats in the bottom control bar to reopen an earlier conversation.

Change the window

Use the window controls to keep the chat docked, hidden, or expanded:

• Click Minimise to hide the chat window while keeping its tab open.
• Click Full screen to expand the chat window, or Exit full screen to return to the docked view.
• Click Close to remove the conversation from the open tab strip. Closing a chat does not delete its saved messages.

Delete a conversation

Delete a saved conversation from its chat menu:

Deleting a conversation permanently removes the chat and its messages. You cannot undo this action.

Apply Brand Kit settings

If you’ve configured a Brand Kit, Enlytning Agent uses these organisation settings:

• Tone of voice
• Target audience considerations
• Writing style rules
• Preferred terminology

These settings align responses with your organisation’s communication standards.

Prepare organisation content

Prepare the content that Enlytning Agent can search:

• Process materials: Select the published courses and policies for Agent searches
• Assign learner materials: Assign processed materials to the appropriate learners so Creators and Regular users can search the materials assigned to them
• Enable Knowledge Sources: Turn on Enable Smart Content before uploading Knowledge Sources for Admin and Owner searches

See Manage searchable content for setup details.

Improve Agent results

Use current, relevant source content and specific questions:

• Index relevant materials: Select the courses and policies that answer your organisation’s recurring questions.
• Keep materials updated: Republish materials when content changes to update the index.
• Use clear language: Well-written source content produces clearer responses.
• Ask specific questions: Specific queries get more accurate answers than vague ones.